What We Offer

Our Services

In short, we help your organisation identify and act on opportunities gleaned from data insights – by ‘seizing the data’. We then propose a complete data strategy that organises all your data in a way that sheds light on how your customers behave and how best to engage with them.

There’s an explosion of ways for consumers to interact, which is why we put multi-channel integration at the heart of your CRM strategy by helping you communicate with your customers in the right channels and at the right times.

In today’s globally connected world, where its vital to adapt global propositions to local markets, we have specialist knowledge and experience of international implementation.

Our capabilities include:

Insight

  • Segmentation, profiling and modelling
  • Personalised recommendations
  • Customer lifetime value forecasting

Interaction

  • Campaign management
  • Customer experience design
  • Customer surveys
  • Programme implementation

Technology

  • Customer facing applications
  • Data visualisation
  • Customer facing operational databases

Strategy

  • Loyalty programme design
  • CRM and marketing strategy
  • Communication programme development

Data

  • Data strategy
  • Management and hygiene
  • Design, build and host databases
  • Single Customer View